Refund Policy
Overview
Keehive provides professional, customized, and contract-based services. Refund eligibility depends on the Service Agreement, project status, and work already completed.
Down Payments / Deposits
Down payments are generally non-refundable once work has started, as they reserve capacity and cover planning and initial execution.
If work has not started and the Service Agreement allows cancellation, any refund (if applicable) will be determined by the contract terms and any administrative costs incurred.
Milestone / Progress Payments
Milestone payments correspond to specific deliverables or progress phases.
Payments for milestones that have been completed, delivered, or substantially performed are non-refundable.
Recurring Services (Retainers / Support)
For recurring services (e.g., monthly email/call support):
Fees are typically billed in advance for the period stated in the Service Agreement.
Partial-period refunds are not provided, unless explicitly stated in writing.
Cancellations (if allowed) take effect according to the notice period in the Service Agreement.
Client-Requested Cancellations
If the client cancels:
The client is responsible for payment for all work completed up to the effective cancellation date, plus any non-cancellable third-party charges or commitments already incurred.
Billing Disputes and Correction of Errors
If you believe you were billed incorrectly, contact us within 7 calendar days of payment at [hello@keehive.net] and include invoice number and details. If an error is confirmed, we may issue a correction, credit, or refund as appropriate.
Chargebacks
Clients should contact us first to resolve issues. Unjustified chargebacks may result in service suspension and recovery actions, subject to the Service Agreement and applicable law.
Refund Method and Timing
Approved refunds (if any) will be issued to the original payment method where possible. Processing times may vary depending on banks and payment providers.